Policies

• Three days before your appointment, you will receive an email with a link to pay for your appointment. If payment is not received by 10 AM the following day, your appointment will be canceled.

• Reasons you are being asked to prepay for your appointment:
• No-shows and last-minute cancellations are ongoing issues for us. We typically have a waiting list of people who want to be seen, and when patients fail to keep their appointments, we miss the opportunity to treat someone else. To put the problem into perspective, before we adopted our prepayment policy, 40% to 60% of our scheduled appointments were no-shows or last-minute cancellations.
• Some people will not pay for their visit once they discover their insurance does not cover injectable weight-loss medications. This is why we encourage people to determine their insurance coverage for GLP drugs before booking an appointment - see insurance coverage for GLP drugs.
• In 2023, credit reporting agencies stopped reporting medical debt under $500, leaving small practices like ours zero recourse for collecting debt owed.

• If you no-show or same-day cancel/reschedule your appointment (i.e., anytime after midnight on the day of the appointment), we will work with you directly to make up the appointment. However, you will not receive a refund, and you won't be allowed to schedule another appointment through the website until the missed appointment is made up. Patients who no-show or cancel the make-up appointment will not be offered another appointment, and their money will not be refunded. We apologize for the strict policy. As discussed above, no-shows are a significant problem.

• Frequent rescheduling and not keeping appointments are impacting our ability to serve all patients efficiently. We recognize unforeseen circumstances arise. However, some people repeatedly reschedule appointments, limiting access for others who need to be seen. To help mitigate the problem, patients who repeatedly reschedule appointments may be asked to book their appointment directly with us, rather than through the website.

• The $60 payment covers the visit cost for one issue, like weight loss. Additional issues are $15/issue. For example, if you are seen for weight loss, migraines, and a rash, the visit cost is $90 ($60 + $15 + $15), and you will be sent an invoice for the additional $30. See pricing for more.

• Never. Your card will only be charged when you complete a payment. We do not keep your credit card information.